BOOKING POLICY

Individual /group booking less than 9 pax

Deposit at least 30% within 7 days of booking
Final Payment 60 days prior to departure date
Last Minute Booking 100% payment within 48 hours of booking or prior to boarding for booking made on departure day

Half / Full charter booking (9 pax +)

1st Deposit 10% non-refundable deposit is required within 7 days of booking. If not received, the cruise will be open for resales
2nd Deposit 30% paid at least 120 days prior to departure day
Final Payment 60% of the total cost at least 60 days prior to departure date
Last Minute Booking 100% payment within 48 hours of booking or prior to boarding for booking made on departure day

CANCELLATION OR CHANGING OF BOOKING POLICY

Cancellation for Individual / group booking less than 9 pax

More than 120 days prior to departure day Refund of deposit Minus USD 500/pax
120-60 days prior to departure day Deposit Lost
Less than 60 days prior to departure day No Refund

Cancellation for Half/ Full Charter booking (9 pax +)

More than 120 days prior to trip departure day Payment refund less the 10% Initial deposit
120 to 60 days prior to trip departure day Payment refund less the 40% of the total cost
Less than 60 days prior to trip departure day No Refund

Changing from Half Charter booking to Individual / group booking less than 9 pax

Within 15 days after date on invoice No changing fee applied
After invoice 15-180 days prior to trip date USD 1000 surcharge applied
180 to 120 days prior to trip departure day USD 1500 surcharge applied
Less than 120 days prior to trip departure day USD 2000 surcharge applied

Changing from Full Charter booking to Half Charter booking

Within 15 days after date on invoice No changing fee applied
After invoice 15-180 days prior to trip departure day USD 2000 surcharge applied
180 to 120 days prior to trip departure day USD 2500 surcharge applied
Less than 120 days prior to trip departure day USD 3000 surcharge applied

To reschedule / postpone trip to new schedule : Full payment is requested before processing

TERM OF ALTERATION

  • All alteration requests must be received in writing either by email or by facsimile. Major alterations, which interfere with Panunee Sea Master’s booking schedules, may be treated as cancellations and re-booking and the relevant charges may apply.
  • Transfer of booking to another person may be accepted.
  • In case of guests, DO NOT ARRIVE, for any reason and no cancellation has been made, the total value of the booking is forfeit. The fare is not refundable, wholly or in part, if guests wish to join or leave the cruise at any time except on the specified start and finish dates and times.
  • When checking in on board, all guests are required to complete a Liability Release and Assumption of Risk and to present proof of diving certification and diving medical insurance such as PADI, DAN or equivalent.

GENERAL POLICY

  • When checking in on board, all guests are required to complete a Liability Release and Assumption of Risk and to present proof of diving certification and diving medical insurance such as PADI, DAN or equivalent.
  • Panunee Sea Master Co.,ltd reserves the right to alter prices/fees without prior notice and/or to introduce new price/fee as deemed necessary by the company. Only US Dollars Cash is accepted on board. Currency exchange and Credit Card Payment are unavailable on board.
  • Panunee Sea Master Co.,ltd does not offer refunds in the event of personal injury, airline flight delay or cancellation or misconnection, mechanical breakdowns, weather, sickness, strikes, war, criminal acts, quarantine acts of god, if another guest requires immediate evacuation and the vessel must return to port or any other event beyond its actual control.
  • Panunee Sea Master Co.,ltd does not accept any legal liability for loss or damage to any luggage, dive or camera equipment and valuable property while being transferred to/from the vessel nor while on board. Please keep your valuable property in a safe place. We will offer any assistance possible to help with any insurance claims for lost or damaged property. Guests will be charged for repair/replacement of damaged/lost equipment deemed by the Tour Leader/Cruise Director/Company management to have occurred due to the guest’ negligence.
  • Guests are strongly advised to have valid dive medical, comprehensive travel and cancellation/interruption insurance to prevent the problems of traveling such as flight delay, flight misconnection, baggage delay or misrouting /miss sorting at the airport which cause the additional expenses for guests. Panunee Sea Master Co.ltd will not be responsible for any financial disappointment caused by reasons beyond our control. The guests have to pay these expenses by themselves. If guests are unable to make their dive trip and the date have past our cancellation terms and conditions, we are sorry but regardless of the circumstances we cannot refund or transfer to another date.
  • Panunee Sea Master Co.,ltd reserves the right to cancel any trip if there are less than the equivalent of 14 pax or if there is unavoidable circumstance.
  • Panunee Sea Master Co.,ltd will endeavour to accommodate the guests in a similar or higher standard diving package with traveling as close to the original departure times as possible. Alternatively, we may ask the guests to transfer to the date before/after the initial booking trip. In the event none of options are possible, we will offer a full refund for trip price only. The air ticket , hotel or other relevant expenses will not be included in the refund (allow maximum 60-90 days processing time after trip departure date)
  • The information provided by Panunee Sea Master Co.,ltd about the vessel, vehicles, other modes of transport, dive sties, itineraries, schedules, crew, transfers, arrivals, departures and all other aspects is correct to the best of our knowledge. Panunee Sea Master Co.ltd reserves the right to change any of the above, without prior notice, as circumstances dictate.

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